ORDER CANCELLATION OR MODIFICATION
If you change your mind about your purchase, please send us an email to sales@pieceofheavendesigns.com, provide your order info and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only able to be cancelled or modified within 2 hours after purchase. Then the order is locked for processing and can no longer be cancelled.
Please be informed that:
- A management and transaction fee (20% of your total order value) will be applied for the cancellation.
- We are not guaranteed to deliver your order in timely manner if your order needs design modification as it will take much longer to modify your design in this holiday seasons
- Personalized orders are locked for processing right after the order is complete so it is impossible to make any adjustments. Please double check all details before completing the order.
NOTE: Please keep in mind that purchasing means accepting all the terms mentioned above.
Non personalized items: We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.